You have the right to request a refund of the balances of your funds on the account balance.
This can be done through a support ticket from your account, mail, Skype or Telegram.
In this case, you must indicate in the request the reason for the return.
Refunds occur only if the user has not violated any of the clauses of the Network Rules.
The period for consideration of the application is 24 hours from the moment of sending the request.
Each request is considered individually. The Returns Manager will provide you with information on the status of the review.
After your request for a refund is approved, the manager will inform you about this and the funds remaining on the account balance will be debited - the balance will be reset to zero.
The refund process itself from the network side takes no more than 24 hours, but in general it can take up to several days, depending on the payment method, your bank and other reasons.
In the event that your account is suspended or your personal account is blocked due to violations of the Network Rules, complaints of fraud from partners, we reserve the right not to make a refund.
Refunds are made in the same way as the purchase was made.
We always return funds only by the method of payment by which we received funds from you.
For example, if you paid with a Visa / Mastercard, a refund is made by canceling the transaction to your card.
Refund times depend on which payment method was used.
When making a refund, a service fee or a commission of the bank-payment system for the refund may be withheld, which are deducted from the amount to be refunded.